Privacy Policy | Repair My Appliances

This Privacy Policy explains how Repair My Appliances ("we", "us", "our") collects, uses and protects the personal information you share with us through this website, by phone or on WhatsApp. We follow the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.

1. Information we collect

When you fill in a booking or contact form, we collect only what we need to arrange your repair:

Your name
Your mobile number
The service you need (for example, washing machine or refrigerator repair)
Your location / area, so our technician can reach you

When you visit the website, some technical information is collected automatically, such as your device type, browser, pages visited and the website or advertisement that brought you here. This is collected through cookies and similar tools.

2. How we use your information

To call or message you about your repair request
To schedule a technician visit at your address
To share the repair estimate, invoice and service updates
To answer your questions and complaints
To understand how our website and advertisements perform, so we can improve them

We do not sell your personal information to anyone.

3. Cookies, analytics and advertising

We may use tools such as Google Analytics, Google Ads and Meta (Facebook) Pixel. These tools use cookies to measure visits and the results of our advertisements, and may show you our ads on other websites. You can block or delete cookies in your browser settings. You can also manage ad preferences in your Google and Meta account settings.

4. Sharing of information

Your details are shared only when needed to provide the service:

With our technicians who visit your home
With service providers that help us run the website, email and messaging (for example, hosting and email providers)
When required by law, court order or a government authority

5. How long we keep your information

We keep your details only as long as needed for the repair, any warranty period, our accounts and legal requirements. After that, the information is deleted or made anonymous.

6. Security

We take reasonable steps to protect your information, including a secure (HTTPS) website and limited access to enquiry details. However, no method of sending data over the internet is completely secure.

7. Your rights

You can ask us to:

Tell you what personal information we hold about you
Correct or update your information
Delete your information (unless we must keep it by law)
Stop calling or messaging you for promotional purposes

To make a request, contact us using the details below. We will respond within a reasonable time.

8. Third-party links

Our website may link to other websites such as WhatsApp, Google Maps or social media pages. Their own privacy policies apply when you use them.

9. Children

Our services are meant for adults. We do not knowingly collect information from children under 18.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.

11. Contact / Grievance Officer

For any question or complaint about your personal information, please contact our Grievance Officer:

Repair My Appliances
Email: repairmyappliance4@gmail.com
Phone: +91 83830 51919
Address: Lucknow Office: Gomti Nagar Extension, Near HP Petrol Pump, Lucknow, Uttar Pradesh | Delhi Office: 118/20, First Floor, Niranjan Complex, Vishwas Chowk, Sector 3, Rohini, Delhi - 110085. Other Branches Kanpur | Delhi | Noida | Greater Noida | Faridabad | Gurgaon | Chandigarh